Terms of Service

Effective Date: October 26, 2026

These Terms of Service govern your use of prepaws.com and the pet care services booked through it. Prepaws is operated by Affixup LLC, a Delaware limited liability company ("Prepaws", "we", "us"). By using the website or booking a service, you agree to these terms.

Services

Prepaws arranges non-medical, in-home and local pet care services, including:

• Pet grooming
• Dog walking
• Pet sitting
• Bathing services
• Nail trimming
• General pet hygiene support

Prepaws does not provide veterinary or medical care.

How Booking Works

1. You submit a booking request on our website. No payment is taken at this stage.
2. Our team reviews the request, may contact you to confirm details, and emails you an invoice with the final price and a secure payment link.
3. Your appointment is confirmed once the invoice is paid.
4. We assign a service provider and send you the schedule.
5. After the service, we ask you to confirm that it was completed or to report a problem.

Service Providers

Services are performed by independent, local pet care professionals who are screened by Prepaws before they can accept appointments. Providers are assigned based on availability, service type and location. Prepaws is your point of contact for the booking: we take your payment, manage scheduling and customer support, and handle cancellations and refunds under our policies.

Pricing

Prices shown on our website are starting prices. The final price depends on factors such as pet size and coat condition, number of pets, service type, appointment duration and location. The final price is always shown on your invoice before you pay, and you are never charged more than the invoiced amount without your agreement.

Payments

All prices are in US dollars (USD). Payment is made online through the secure link in your invoice, using our payment processors (Stripe for debit and credit cards, and PayPal where available). Prepaws does not store your full card number. Charges appear on your statement under the Prepaws / Affixup LLC name. If you have a question about a charge, please contact support@prepaws.com before opening a dispute so we can resolve it quickly.

Cancellations and Refunds

Cancellations, rescheduling and refunds are governed by our Cancellation Policy and Refund Policy.

Customer Responsibilities

You agree to provide accurate information about:

• Your pet's size, breed, temperament, health conditions and vaccination status
• Your contact details and service address
• Access instructions and any special requirements

You are responsible for providing safe access to your pet and the service location at the scheduled time.

Safety

For the safety of pets and providers, Prepaws or the provider may refuse, stop or reschedule a service in case of aggressive pet behavior, unsafe conditions or inaccurate booking information. If a pet appears ill or injured, the provider may stop the service and we will contact you.

Acceptable Use

You agree not to misuse the website, submit false bookings, interfere with its operation, or use it for any unlawful purpose.

Limitation of Liability

To the extent permitted by law, Prepaws is not liable for indirect, incidental or consequential damages arising from the use of the website or services. Our total liability for any claim related to a booking is limited to the amount you paid for that booking.

Governing Law

These terms are governed by the laws of the State of Delaware, USA.

Changes

We may update our services, prices, policies or these terms from time to time. Updated terms are posted on this page with a new effective date. Changes apply only to bookings made after the update; the price and terms on your invoice apply to that booking.

Contact Information

Prepaws is operated by Affixup LLC.
Address: 2055 Limestone Rd STE 200-C, Wilmington, Delaware 19808, USA
Email: support@prepaws.com
Phone: +1 3022149747
Support hours: Monday to Saturday, 9am to 7pm Eastern Time