Privacy Policy
Effective Date: October 26, 2026
Prepaws (operated by Affixup LLC, "we", "us") respects your privacy. This Privacy Policy explains what information we collect when you use prepaws.com and our pet care services, how we use and share it, and the choices you have.
Information We Collect
- Contact details: name, email address, phone number and service address (including ZIP code).
- Booking details: requested service, preferred date and time, number and type of pets, and any notes you give us about your pet (size, breed, temperament, special needs).
- Payment information: payment status and transaction references. Card and PayPal details are entered directly with our payment processors; Prepaws does not receive or store your full card number.
- Service records: invoices, appointment history, service confirmations, feedback and any problem reports.
- Technical information: IP address, browser type and cookie data collected automatically when you visit the website.
How We Use Information
- To review booking requests, prepare quotes and send invoices and payment links.
- To schedule appointments and assign a service provider in your area.
- To send appointment updates, service confirmation requests, receipts and customer support messages.
- To process payments, refunds and disputes, and to prevent fraud or unauthorized activity.
- To improve our website and services.
- To send newsletters only if you subscribe. You can unsubscribe at any time.
How We Share Information
We do not sell your personal information. We share it only as needed to provide our services:
- Assigned service provider: the independent pet care professional assigned to your appointment receives your name, phone number, service address, appointment time and pet details so they can perform the service.
- Payment processors: Stripe and PayPal process payments under their own privacy policies.
- Service vendors: email, hosting and analytics providers that help us run the website, bound to use the data only for our services.
- Legal reasons: when required by law, or to protect the rights and safety of our customers, providers or the public.
Cookies
We use cookies and similar technologies to keep the website working, remember your preferences and understand how the site is used. You can control cookies in your browser settings.
Data Retention
We keep booking and payment records for as long as needed to provide the service and to meet tax, accounting and legal obligations. Other information is deleted or anonymized when it is no longer needed.
Your Choices and Rights
You may ask us to access, correct or delete your personal information, or to stop marketing messages, by emailing support@prepaws.com. We will respond within 30 days. Some records may need to be kept for legal or accounting reasons.
Data Security
We use reasonable technical and organizational measures, including encrypted (HTTPS) connections, to protect your information. No method of transmission or storage is completely secure.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Information
Prepaws is operated by Affixup LLC.
Address: 2055 Limestone Rd STE 200-C, Wilmington, Delaware 19808, USA
Email: support@prepaws.com
Phone: +1 3022149747
Support hours: Monday to Saturday, 9am to 7pm Eastern Time
