Effective Date: October 26, 2026
By scheduling a service through Prepaws, you agree to the following appointment terms.
Submitting a booking request does not confirm an appointment. We review each request, confirm details with you if needed, and send an invoice with the final price. Your appointment is confirmed only after the invoice is paid. We will then email you the assigned provider and the scheduled date and time.
Please tell us about:
Please make sure the provider has safe access to your pet and the service location during the scheduled time. Providers may arrive within a reasonable window around the scheduled time; we will contact you if there is a delay.
Prepaws or the provider may refuse, stop or reschedule an appointment involving unsafe conditions or aggressive pet behavior.
If the pet or the service needed is materially different from the booking request (for example, a much larger pet or a severely matted coat), we will explain the difference and ask for your approval before any extra charge. If you do not approve, you may cancel the extra work.
When the provider reports the service as completed, we email you to confirm it or to report a problem. Please let us know about any problem within 48 hours of the appointment so we can make it right.
You will receive appointment updates, invoices and service notifications by email and, when needed, by phone.
Prepaws is operated by Affixup LLC.
Address: 2055 Limestone Rd STE 200-C, Wilmington, Delaware 19808, USA
Email: support@prepaws.com
Phone: +1 3022149747
Support hours: Monday to Saturday, 9am to 7pm Eastern Time