Effective Date: October 26, 2026
You may cancel or reschedule an appointment before the scheduled time. The deadlines and fees below apply to all bookings made through Prepaws.
A booking request is free. If you have not paid the invoice yet, you can cancel at any time at no cost.
Email support@prepaws.com or call +1 3022149747 with your order number or booking details (your name, the service and the appointment date). Support is available Monday to Saturday, 9am to 7pm Eastern Time. Requests are counted from the time we receive them.
Rescheduling requests made at least 24 hours before the appointment are free of charge, subject to available time slots. Later requests may be treated as late cancellations.
If no one is available at the appointment location, or reachable by phone or email, for 15 minutes after the start of the appointment window, the appointment may be treated as a no-show and cancelled without refund.
If Prepaws or the assigned provider needs to cancel, we will notify you as soon as possible and offer a new time or a full refund. If severe weather or an emergency prevents the service, you may reschedule free of charge or receive a full refund.
Refunds are issued to the original payment method as described in our Refund Policy.
Prepaws is operated by Affixup LLC.
Address: 2055 Limestone Rd STE 200-C, Wilmington, Delaware 19808, USA
Email: support@prepaws.com
Phone: +1 3022149747
Support hours: Monday to Saturday, 9am to 7pm Eastern Time